Dog boarding FAQ's
General "House of Paws" Questions
What services do you offer?
We are an all-inclusive dog care services business providing: overnight boarding, doggie day care, private on-leash walks, group on and off-leash walks, in-home pet visits, in-home overnight and extended sitting care, pet taxi, dog grooming, dog training, yard pet waste cleanup and more. Special requests? Please let us know. For services details, please visit Our Services page.
What areas do you service?
House of Paws proudly services the following towns in Rockland County, NY and Bergen County, NJ
Monsey, NY | Nanuet, NY | New City, NY | Nyack, NY | Orangeburg, NY | Palisades, NY | Pearl River, NY | Piermont, NY | Pomona, NY | Sloatsburg, NY | Sparkill, NY | Spring Valley, NY | Stoney Point, NY | Suffern, NY | Tappan, NY | West Nyack, NY | Congers, NY | Haverstraw, NY | Bardonia, NY | Valley Cottage, NY | Garnerville, NY | Chestnut Ridge, NY | Montebello, NY
Saddle River, NJ | Ho Ho Kus, NJ | Oradell, NJ | Palisades Park, NJ | Paramus, NJ | Cliffside Park, NJ
We will also cover parts of Westchester and Orange counties, so please ask if you're not in Rockland County and you need our help. If you fall outside of our service area, we'll happily recommend someone else who you can trust..
How do I sign up for your services?
Please visit the Contact Us page to get in touch with us. We will be happy to discuss your dog care needs. You will be invited to a complimentary welcome consultation, and this first meeting will help familiarize us with you and your dog or other pet, and give you an opportunity to go over their routine and any special dietary and exercise needs.
Are you bonded and insured (and what does that mean for me as a client)?
House of Paws is fully bonded and insured, and proud members of Pet Sitters International (PSI), the largest governing organization in the pet care industry. As members of PSI, we are required to abide by the highest of standards.
What it means to you and all of our clients is peace of mind. We take responsibility for your pets and possessions when you put them in our care. That means that your property and your pets are fully covered should anything occur while in our care. Having these policies in place demonstrates a level of professionalism and commitment that you can trust.
What this means to you is that whatever the service, you can be sure your dog is in great hands with caring and trusting professionals who have your and your best friend’s best interests at heart.
What kind of pets do you care for?
We have a wide range of experience with virtually every kind of dog (and have experience across the pet world including dogs and cats, hamsters, rabbits even birds. Please let us know if you have a special pet or unusual need and we will do our very best to meet and exceed your expectations.
What are your rates?
For details please visit the Our Services page. We do offer discounts for multiple dogs and packages for frequent customers so be sure to ask about them.
What is your cancellation policy?
We ask for a minimum 24 hours cancellation notice. If we do not receive sufficient notice we reserve the right to charge a Fee for cancellation.
What is the purpose of the initial interview?
We provide a free welcome consultation so we have the opportunity to meet with you and your dog. This ensures that we get all of the information necessary to provide the best care for your dog. To provide us with much of the required information in advance.
Can I make last minute arrangements?
Absolutely! Our services book up quickly, so please try to allow as much advance notice as possible. If we are unable to provide you with the service you request, we will do our very best to find the next best solution to meet your needs. Most important is that no dog goes uncared for and no plans are cancelled!
What makes House of Paws different from other pet care companies in the area?
House of Paws is a local, independently owned and operated, dog care business. We have lived in Rockland County our whole life. We been caring for dogs professionally for over 20 years and have owned many dogs. It is not an understatement to say that dogs are his life. So he knows what you as a dog owner are looking for. We know that you have other options for dog care so our goal is to provide you and your dog with the utmost in personalized attention so that you are both happy. We appreciate you taking the time to learn more about House of Paws. We are confident that you will like what you see.
Overnight Boarding
Is there are minimum number of nights required?
No, although we do offer a discount for a full week.
Is my dog locked in a cage the whole time?
Absolutely not !!! Your dog will have a private area with a bed for downtime but will spend much lot of the time at House of Paws in our backyard dog run playing and exercising with other dogs.
Will staying at House of Paws affect my dog's housetraining?
No. Dogs under our care spend a lot of time outside and do their business outside. When they are returned to you they will have not picked up any bad habits and will remain fully housetrained.
My dog takes medicine and has a special diet. Can you administer it while he or she is at House of Paws?
Yes, we have experience administering all kinds of medicine to all kinds of dogs and will feed whatever special foods you provide.
Can you groom my dog while I am away?
Of course, we'd love to. Your dog will look great when you get home. Just be sure to give us enough notice so that we can book an appointment. Your dog will look great when you get home.
Can you pick up and deliver my dog?
Yes we are happy to for a small additional charge. One less thing for you to worry about when leaving for and arriving from your travels.
Do I need a reservation?
Space is limited so its best to make one. If you need us last minute, we'll do our best to accommodate you.
Doggie Day Care
Is there are minimum number of days required?
No although we do offer a discount for a full 5 day week.
Is my dog locked in a cage the whole time?
Absolutely not. Your dog will have a private area with a bed for downtime but will spend a lot of time in our backyard dog run playing and exercising with other dogs.
My dog takes medicine and has a special diet. Can you administer it while he or she is at House of Paws?
Yes, we have experience administering all kinds of medicine to all kinds of dogs and will feed whatever special foods you provide.
Can you groom my dog during a day care visit?
Of course, we'd love to. Just be sure to give us enough notice so that we can book an appointment. Your dog will look great at the end of the day.
Can you pick up and deliver my dog?
Yes we are happy to for a small additional charge. One less thing for you to worry about when planning your day.
Can my dog come for a half day?
Yes we offer a discounted rate for a stay of up to four hours.
What are the hours for doggie day care?
We are very flexible. We will work around your schedule.
Do I need a reservation?
Space is limited so its best to make one. If you need us last minute, we'll do our best to accommodate you.
Dog Walking
Are there a minimum number of days required for a regular weekly dog walking service?
Yes. We provide dog walking services Monday through Friday (and sometimes at weekends), and we require a minimum of 2 days a week. For example, some clients use our dog walking services on Mondays, Wednesdays and Fridays, others prefer Tuesdays and Thursdays. All we ask is you arrange set days with us so that your dog and their walker can have a regular weekly schedule. We are not often asked to provide walks for clients who only need a few days here and there, but please do Contact Us and ask if we can be of help if this is all you require.
Pet Sitting
I've never used a pet sitter before. What exactly happens?
After we have received your information and requirements, We will set up a meet and greet.
Why shouldn’t I hire my neighbor’s child or a low cost pet sitter?
In this case we believe you get what you pay for. Isn’t it worth a little more to ensure your pets and home are in safe hands, and that if something goes wrong, we’ll fully cover it? All of our staff are professionally trained, bonded and insured individuals skilled in providing loving care to pets and homes.
Can you give my dog medication while I'm away?
Yes. As long as your dog does not pose a threat to us, we are happy to administer medication to them.
I have to go away at very short notice and have no time to meet the sitter. Can I still book your dog sitting service?
We are sometimes available for last-minute dog sits and if we have space available and time to set up the required initial interview we will be happy to help you.
I'm going to be away for two months. Can you provide longer-term overnight dog sitting?
We specialize in long-term sitting and are available for overnight sitting in your home for as long as 3 months. We do offer discounts if you will be traveling for an extended period of time.
Dog Grooming
When do you perform grooming services?
To schedule an appointment, please complete the Client Reservation Form, or give us a call on 845-402-6005.
Dog Training
What training methods do you use?
At House of Paws we use positive and humane methods in training your dog. We believe that positive methods equal positive results. We never use physical punishment or harsh corrections. A wagging tail on your dog and a smile on your face is what we want to see. We focus on teaching owners how to positively and effectively communicate with their dogs. Once you know how to do that, the possibilities are endless.
How long are your training sessions?
Training sessions last an hour. We offer packages of multiple sessions at discounted rates.
How old should my puppy be to begin training?
Since obedience training is essential to good behavioral health, training should begin as early as possible. We believe that 10 weeks is a good starting point for most puppies. Owners are usually pleasantly surprised at how easily and quickly their puppies learn.
Can my children come participate in training sessions?
Certainly! Having all members of the family involved can help provide the consistency that is an important part of any training program. We do ask that each child be supervised by an adult.
My dog has some behavior problems. Is your training right for me?
Dogs that have developed a behavior problem definitely benefit from general obedience training. However, in most cases, obedience training is used in conjunction with a behavior modification program in the home.
Pet Taxi
How does it work?
If your pup coming to House of Paws, going to the vet, or has a doggie play date we can pick them up and drop them off so you don't have to rearrange your schedule. If you've ever had trouble meeting a pick up time, we can alleviate the stress and have your dog back home before you are! If you are moving to a new home and/or need your dog transported on a journey we can also help.
Other Services
What other services do you provide?
Yard pet waste cleanup and more. Special requests? Please let us know. For services details, please visit Our Services page. If you'd like to know if we can do something that's not included here, please let us know.
We hope that this page was helpful.
Please feel free to Contact Us if you have any further questions or require additional information.
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Contact Us Today - 845.402.6005